PPOL NETWORK CORP
Last Updated: July 01, 2025

At PPOL NETWORK CORP, we connect people through flexible and inclusive transportation solutions. Our mobile platform, the PPOL App, primarily serves as a ridesharing solution for general and accessible mobility, while also offering Non-Emergency Medical Transportation (NEMT) as an added feature for users who require it. This Privacy Policy explains what information we collect, how we use it, and your rights and choices.

1. Scope of This Privacy Policy
This policy applies to all users of our applications, websites, and services — including both riders and drivers — across general ridesharing and NEMT services provided through the PPOL App.
By using PPOL NETWORK CORP, you agree to the collection and use of information under this policy.

2. Information We Collect

A. Information You Provide to Us

• Registration Data: Name, email, phone number, and (if applicable) information from third-party logins such as Facebook.
• User Profiles: Optional profile details, including business information for commercial users.
• Payment Details: Processed securely via third-party providers. We do not store full credit card numbers.
• Communications: When you contact support, we collect your message and any details you provide.
• Driver Application Data: Licensing, background checks, vehicle and insurance information, and tax documents for drivers.

B. Information We Collect Automatically

• Location Data: Used to match riders with nearby drivers, calculate fares, suggest destinations, and ensure service coverage.
• Device Data: Includes IP address, OS version, device identifiers, and usage analytics.
• Usage Patterns: Pages visited, features used, time spent, and ride activity.
• Calls & Messages: Metadata and, where applicable, content of rider-driver communications.
• Cookies & Tracking: Used for navigation behavior, ad performance, preferences, and app functionality.

C. Information from Third Parties

• Social Media: Data from linked accounts (e.g., Facebook).
• Background Checks: For drivers, as required by law.
• Enterprise Programs: If a clinic, healthcare provider, employer, or other organization coordinates rides on your behalf, we may receive your name, contact info, pick-up/drop-off locations, or eligibility details.
• Partners: We may receive or share limited data with domestic and international transportation, logistics, or payment partners as needed to operate and improve the PPOL platform, in compliance with applicable laws.

3. How We Use Your Information We use the data we collect to:

• Match riders and drivers for ridesharing and NEMT services.
• Improve platform performance and features.
• Personalize user experience.
• Facilitate payments and send notifications.
• Provide technical support and customer service.
• Prevent fraud and ensure safety.
• Send promotional updates and service notifications.
• Meet our obligations to enterprise clients and partners.

4. Sharing Your Information We do not sell your personal information. We only share it when necessary to provide services:

• With service providers (e.g., payment processors, background check companies).
• With other users during ride coordination (e.g., name, pick-up location).
• With enterprise clients, when rides are coordinated on behalf of others.
• With transportation or payment partners.
• With law enforcement or authorities when required by law or in emergencies.

5. Data Retention and Deletion We retain personal data only as long as needed for business or legal reasons. You can request account deletion through the PPOL App or by contacting our support team. Once deleted, your information is permanently removed unless retention is required by law.

6. Security Measures

• Data is encrypted during transmission and at rest.
• We use multi-factor authentication and system monitoring to detect unusual activity.
• Routine audits help us ensure compliance with security standards.

While we strive to protect your data, no method of digital transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

• Access & Correction: You may view and update your account and profile information.
• Location Services: You can control location permissions in your device settings.
• Marketing Preferences: You may opt out of promotional messages at any time.
• Account Deletion: You may request deletion of your account and personal data.

8. Children’s Privacy PPOL NETWORK CORP does not knowingly collect data from children under 13, except under the “Family Connect” feature, which allows guardians to coordinate rides for minors. In such cases, data is collected only with verified parental or guardian consent. If you believe we’ve collected such data without consent, please contact us for immediate removal.

9. Updates to This Policy We may revise this Privacy Policy from time to time. If changes are significant, users will be notified through the PPOL App or by email.

10. Contact Us For questions or to exercise your data rights, please contact us at:
Email: info@ppolnetwork.com
Website: www.ppolnetwork.com